I had a very positive experience working with Alex. I contacted him to fix a tile step in the master bathroom and to re-floor one of the bedrooms in my house. Bottom line up front: Good work, good price, good communication, good scheduling, good cleanup, with no unpleasant surprises or misunderstandings. The price-to-service ratio was great, and Alex was always easy to contact for questions and updates (he usually picked up the phone right away, and always called me back). The job was done in a timely and highly competent manner. My home has had tile placed three different times (the first time during the initial construction, the second time during a room/hallway remodel, and now this third time doing a room re-flooring with Alex). The construction installation was adequate, and the later remodel was a noticeable upgrade, but the people Alex brought in did the best job out of the three by a good-sized margin. They also re-did the baseboard. Would/will work with him again!
As a side note, unless specifically designated otherwise in the contract, I see it as being the owner's responsibility to ensure that adequate flooring material is on-hand for the installation, especially for jobs with pre-cut pieces like tile where some waste is unavoidable if you want the final result to look optimal. In the case of this job, I calculated the square footage of the room, adding 20% to that total (the rule of thumb is 10-15%, but I went a little higher in this case because the tiles in question were 24x24 inches), and had them ordered before calling Alex - though he can also get the tile you want as part of the job, and his store has a LARGE selection of samples to choose from. Even though the contractors were efficient in their use of the materials, matching the new tile alignment to the existing work meant that there was only one 4 sq ft piece of tile remaining at the end (if I'd ordered one box less, the job completion would have inevitably been delayed for at least 2-3 weeks through no fault but my own). On a related note, even the best installation team is constrained by their materials (i.e. you get what you pay for, so avoid bargain-bin tile or carpet).
Did I mention that the team worked evenings so I didn't have to incur additional opportunity cost by taking time off from work to have this done?